How Can Call Centers Benefit Law Firms?

Running a law firm is a challenging task that demands a lot of energy and time to fulfill the requisites of being a successful lawyer. Although most law firms have staff at their reception to take incoming calls and redirect them to various lawyers in the building, smaller firms do not have the luxury of logging off at the end of the day. In most such cases, calls get diverted to personal cell phones for voicemails so that any potential inquiries can be addressed in the morning.

However, there is an effective solution to manage this problem and redirect valuable resources like time and energy to matters that truly need them. For legal client intake services, call centers can be immensely helpful and offer several benefits, some of which are listed below.

No Missed Opportunities

Law is a field where more clients mean more work and good business. If you handle calls manually, you are likely to miss some opportunities to engage with valuable clients if you miss their calls. Similarly, constantly being redirected to voicemail in the off-hours can drive potential clients off of your business. With the help of a 24/7 call center, you can rest assured that your client base will continue to grow, and you will not miss any opportunities due to being busy or off work.

Saving Resources

Time and energy are the top resources that can help make or break your law firm. When you run a law firm with multiple departments, each is likely to demand a certain level of attention that cannot be forsaken. Additionally, all departments function together for the success of the firm, meaning that any missteps can adversely impact the entirety of your firm. Outsourcing your calls to a call center ensures that you save valuable resources like time and energy so that you can better spend them where they are needed most.

Better Lead Conversion

Although most law firms believe that it takes multiple client interactions and calls for lead conversion, the fact remains that with a good strategy and the right approach, one call can be the difference between a client gained and lost. The contact to contract approach can significantly reduce the time it takes for client intake by offering an e-contract as soon as the call ends. Once it is done, the client’s needs can be directly looked after by your firm.

No Interruptions

Hiring the services of a dedicated call center means that you no longer have to worry about answering your phone while you are in the middle of work. Being a lawyer means paying close attention to each case and covering the smallest of details to help build your case. With multiple concurrent cases, the crunch for time is a common occurrence. Outsourcing your calls to a third-party call center can help you focus on your cases and minimize the interruptions that would otherwise be created by the constant buzzing of your cell phone.


Collaborating with a legal answering service can significantly improve client intake and create new opportunities for you and your law firm. It also places you way ahead of your competition, with more time for your firm to focus on ongoing cases, all the while taking in new clients and improving business on the whole.

Related Posts