The lawyer isn’t obliged to say no or withdraw simply because the shopper suggests such a course of conduct; a shopper may make such a suggestion in the hope that a lawyer will not be constrained by an expert obligation. The IOLTA program will concern refunds when interest has been remitted in error, whether or not the error is the bank’s or the lawyer’s. Requests for refunds should be submitted in writing by the bank, the lawyer, or the law firm on a timely foundation, accompanied by documentation that confirms the amount of interest paid to the IOLTA program. As wanted for auditing purposes, the IOLTA program might request extra documentation to assist the request. The refund might be remitted to the suitable monetary establishment for transmittal at the lawyer’s course after acceptable accounting and reporting.