324 Business Banking Case Research

Alternative Data for Retail and Commercial Banks Commercial banks need real-time information to understand and develop their buyer base, keep ahead of market developments, and acquire an edge over rivals. Read on to find out how customer critiques, social media traction, corporate job listings, and different sources of web-based different data drive enterprise choices and competitive intelligence efforts. Lesley Wan is General Counsel for FBN Bank Limited and legal advisor to the Board. She has oversight of the UK, Paris and Lagos , the corporate secretariat and helps the Compliance & Anti-money laundering division. Lesley sits on numerous external advisory boards, together with Headlong and the London Business School’s “Out in Business” programme and is the Founder & President of The Eagle Club – a worldwide network of a hundred and eighty women in senior management positions. She can be Founder and CEO of Through the Looking Glass, a charity which supplies underprivileged kids with an perception into City professions and encourages them to pursue larger education.

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Another important outcome, especially in a forward-looking perspective, shows the centrality of human being, on the aspect of the banking personnel in addition to the client. The personnel growth entails investments more oriented to the hiring of employees with experience in ICT, digital and IT security. Among others, these skills are thought of essential in view of introducing synthetic intelligence techniques and advanced platforms for robotic funding management. This permits integrating the human capital with the digital elements of the companies, and due to this fact, additionally realizing hybrid modes (“man-machine”) for benefiting from new providers and products. Further, the technique of consolidating relationships with clients stems from the necessity to restore and enhance belief and consequently the bank’s popularity .

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