Whether we care to admit it or not, the being a lawyer is not about winning as much as it is about providing a great service to clients. This is something which has been lost in recent years, as more…
Tag: client
How Can Call Centers Benefit Law Firms?
Running a law firm is a challenging task that demands a lot of energy and time to fulfill the requisites of being a successful lawyer. Although most law firms have staff at their reception to take incoming calls and redirect…
Client Case Studies
This paper wouldn’t have been possible with out the time and dedication of the group from TymeBank and TymeGlobal. The writer thanks CGAP colleagues Gayatri Vikram Murthy and Mehmet Kerse for reviewing this paper, and Gcinisizwe Andrew Mdluli for contr